Privacy policy

We collect personal information that you provide directly to us, information generated when you use our website, and information from service providers that help us operate our store.

This may include:

• Name, email address, phone number, billing address, and shipping address
• Order number, purchase history, product selections, returns, exchanges, refunds, and warranty requests
• Customer support messages, product questions, photos, videos, or other information you send to us
• Payment-related information processed through secure third-party payment providers
• Device information, browser type, IP address, pages visited, referring URLs, and website interaction data
• Email subscription status, marketing preferences, and communication preferences

We use your personal information to operate our store, provide our products and services, and improve your shopping experience.

• Process, confirm, ship, and deliver your orders
• Provide customer support, returns, exchanges, refunds, and warranty service
• Send order confirmations, shipping updates, service notices, and account-related messages
• Respond to your questions, requests, complaints, or product support needs
• Improve our website, products, services, product pages, and customer experience
• Analyze website performance, traffic, and customer interactions
• Detect, prevent, and address fraud, unauthorized activity, abuse, or security issues
• Send marketing emails, product updates, cleaning tips, or promotional messages where permitted
• Comply with legal, tax, accounting, security, and regulatory obligations

Our website may use cookies, pixels, tags, and similar technologies to support store functionality, remember preferences, analyze website performance, and improve marketing effectiveness.

Cookies and similar technologies may help us:

• Keep products in your cart
• Remember website preferences
• Understand how visitors use our website
• Improve page performance and shopping experience
• Measure advertising and marketing performance
• Show relevant content, product recommendations, or offers where applicable

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, checkout, cart features, or other store services.

We do not sell your personal information for money. However, we may share information with trusted service providers that help us run our business, fulfill orders, process payments, provide customer support, and improve our website.

We may share information with:

• Shopify and other website hosting or e-commerce platform providers
• Payment processors, fraud prevention providers, and checkout service providers
• Shipping carriers, warehouse partners, and fulfillment service providers
• Email, customer support, review, analytics, and marketing service providers
• Advertising platforms where applicable, such as search, social media, or remarketing tools
• Professional advisors, legal authorities, regulators, or law enforcement where required by law

Payment information is processed by secure third-party payment providers. Mxnsewr does not store full credit card numbers on our own systems. Your payment may be subject to the privacy policy and security practices of the payment provider used at checkout.

If you subscribe to our emails, we may send you product updates, cleaning tips, promotions, new product information, and other marketing messages.

You can unsubscribe at any time by clicking the unsubscribe link in our marketing emails or by contacting us at support@mxnsewr.com. Even if you unsubscribe from marketing messages, we may still send order-related, shipping-related, warranty-related, or service-related messages.

We keep personal information for as long as reasonably necessary to provide our services, process orders, maintain business records, resolve disputes, prevent fraud, support returns and warranty claims, and comply with legal, tax, accounting, and regulatory obligations.

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no website, online service, or electronic storage method can be guaranteed to be completely secure.

Depending on your location, you may have certain privacy rights regarding your personal information.

These rights may include the ability to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a copy of certain personal information where applicable
• Opt out of certain marketing communications
• Ask questions about how your information is collected, used, or shared

To submit a privacy request, please contact us at support@mxnsewr.com. We may need to verify your identity before processing certain requests.

If you are a resident of California or another U.S. state with applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the right to request access, correction, or deletion of your personal information, and the right to opt out of certain marketing or data-sharing activities where applicable.

To submit a privacy request, please contact us at support@mxnsewr.com with the subject line “Privacy Request.”

Mxnsewr primarily serves customers in the United States. If you access our website from outside the United States, please note that your information may be processed and stored in countries where our service providers, e-commerce platform, payment providers, or fulfillment partners operate.

Our website and products are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to review and delete the information where required.

Our website may contain links to third-party websites, marketplaces, social media platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or privacy practices. The updated version will be posted on this page with a revised “Last updated” date.